Our promise to every ProAnswer Ghana client: every call answered in
under 10 seconds, every message forwarded within 5 minutes of the call
ending, every agent professional and on-brand.
We measure this monthly. Where any metric misses target, we credit you
proportionally — automatically. No tickets to raise, no claims to file.
Performance is our problem; results are your right.
This guarantee covers: pickup time, message forward time, accuracy of
message content, professional handling, escalation compliance, and
service availability (24/7 shift-based coverage with redundant systems
and trained backup teams).
Where service interruption occurs that exceeds 30 minutes in any month,
that month's subscription is automatically credited 100% — processed
without the client needing to request it.
This guarantee is how we earn your trust from the first call.