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Team

  • Patricia Mensah

    Managing Partner

    Patricia founded ProAnswer Ghana in 2017 after a decade running customer service for a multinational logistics company. She built the agent training programme that every team member completes in their first 90 days.

  • Kwame Boateng

    Operations Director

    Kwame leads operations for the 4 dedicated agent teams. Previously managed call center floors for a major Ghanaian bank. Holds a certification in workforce optimisation from Customer Contact Week.

  • Adwoa Osei

    Client Success Lead

    Adwoa runs the client success programme — quarterly reviews, voice coaching for agents on specific accounts, and the monthly client satisfaction surveys that keep our service standards high.