How It Works

1

Tell us about your business

Fill out our quick form or call us. We learn your services, tone, team, FAQs.

2

We build your script

Our onboarding team writes a custom script you approve. Revisions are free.

3

You forward your line

Simple telco instructions — MTN, Vodafone, AirtelTigo all supported.

4

We answer & route

Calls start flowing. Every one logged in your portal. Leads in your CRM.

Onboarding · Day 1

Your custom script is the magic

A script isn't just a greeting. It's how our agent sounds like your team — the warmth, the questions, the way you qualify a serious buyer vs a tyre-kicker.

Greeting — exact wording for how we pick up in your brand name
Qualifying questions — what do you need to know from a lead?
FAQ answers — pricing ranges, service areas, hours, directions
Escalation rules — when to transfer live, when to take a message
Tone guide — formal, friendly, professional, warm — you choose

ProAnswerGhana onboarding specialist in Kumasi walking a new client through their custom call script on a tablet, both smiling in a bright modern office

Setup · Day 1

Call forwarding — 10 minutes, zero drama

We work with every Ghanaian telco. Most clients are forwarded in under 15 minutes, using nothing more than the dial pad on their phone.

MTN — unconditional forward: **21*0270000844#
Vodafone, AirtelTigo, Glo — all supported with step-by-step guides
VoIP / PBX — 3CX, RingCentral, Cisco, Grandstream, any SIP trunk
Partial forwarding — forward only when busy, only after hours, or 24/7

Ghanaian shop owner in Accra dialling a call forwarding code on her smartphone behind the counter of her small boutique

Live · 24/7

A warm, professional Ghanaian voice — every single call

Our team work from secure, quiet home offices across Accra and Kumasi. Screened broadband, backup power, and a supervisor on every shift. Average answer time: under 9 seconds.

Agent screens show your script instantly when the line rings
Caller is greeted in your brand name, never "ProAnswerGhana"
We direct qualified leads straight to your website form
We help callers fill forms if they're unsure — no lead lost to confusion
Emergency calls flagged and escalated to you within 2 minutes

Professional Ghanaian call agent, woman in her 30s, wearing a headset and smiling warmly while on a live call from her neat Accra home office with dual monitor setup

Handoff · Instant

The lead is in your CRM before you finish your coffee

Within 60 seconds of hanging up, the full call summary — caller details, intent, urgency, next action — is pushed to your email, SMS, Slack, and CRM of choice.

Instant SMS to your mobile with caller name + number + summary
Email with full transcript & recording link
CRM push via Zapier — Zoho, HubSpot, Salesforce, Pipedrive, Airtable, Google Sheets
Slack / Teams notification with one-click callback
AI takeover — we seamlessly hand off to your website or chatbot for the full journey

Ghanaian business owner in Tema checking an instant lead notification on his smartphone at his warehouse office, showing ProAnswerGhana call summary

See It Live

Watch a real call — from ring to lead in 90 seconds

Our agent, Ama, takes a call for an Accra dental clinic, qualifies the patient, books the appointment and pushes the lead — in real time.

ProAnswerGhana demonstration video — Ama answering a live call for a dental clinic from her Accra home office

How ProAnswerGhana works