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How Pro Answer Ghana works

Three steps. We answer, we resolve, we deliver — and if we don't, the guarantee kicks in.

The process

  1. We design your script together

    Within 2 working days of signup, your account manager meets with you (in person at Lister House, or by video call) to design the exact intake flow for your business: greeting, qualifying questions, message format, urgency routing, escalation paths. We capture your brand voice in writing so every agent represents you consistently.

    ⏱ 2 days

  2. Your dedicated agent pool is trained

    We assign 4-6 agents to your account (so any one is always available) and train them on your script, your brand voice, your specific services, and your industry context. Test calls happen in controlled environment before live cutover.

    ⏱ 3 days

  3. Live cutover — calls flowing from Day 5

    Your existing number redirects to us, OR we publish a new number you advertise. Either way, calls flow from Day 5. Daily reports land in your inbox each morning. Weekly review call with your account manager for the first month, monthly thereafter.

    ⏱ From Day 5 onward

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